Because of the nature of photography services —which require advance planning, holding a date on the calendar, coordinating resources and blocking availability for other clients— payments made are not refundable. That said, we have fair credit and rescheduling options, detailed below.
01 Non-refundable payments
All payments made to the photographer as a booking fee, deposit or balance of the service are non-refundable, as they cover calendar availability and the planning done specifically for each client. By confirming the booking, the client accepts this condition.
02 Credit on file in case of cancellation
If the client cancels, the amount paid will remain available as credit on file toward future services offered by the photographer. This credit is subject to:
- Calendar availability on the date the client wishes to use it.
- The period agreed upon by both parties for its use.
- The services and pricing in effect at the time of the new booking.
03 Requesting a date change
Requests to change the date must be made at least three (3) weeks in advance of the originally scheduled date. Rescheduling is subject to the photographer's calendar availability and will be confirmed in writing via WhatsApp or email.
Requests made less than 3 weeks in advance are at the photographer's discretion and may not be accepted if the calendar is already committed.
04 Professional standard and delivery
The photographer commits to providing a professional, high-quality service, carried out in line with the editorial standards established by AbbyPixel. For that reason, no refunds will be issued based on subjective preferences once the service has been performed and delivered as agreed.
Any feedback about the results must be communicated within seven (7) days of delivery for review and, where applicable, reasonable editing adjustments.
05 Force majeure
If, due to force majeure or situations beyond the reasonable control of either party —such as serious illness, extreme weather, government restrictions, accidents or other exceptional circumstances— it becomes impossible to carry out the session or photography coverage on the agreed date, a new date will be coordinated at no additional cost to complete the service.
This rescheduling applies only to exceptional circumstances that make the work impossible to carry out, and will be treated as a one-time exception per contract.
06 Good-faith collaboration
At all times, both parties commit to working together in good faith to find a reasonable solution that allows the contracted service to be carried out properly and protects the legitimate interests of both parties.
07 Have questions?
If you have questions about this policy or need help with a cancellation or a date change, write to us directly:
This policy applies to every service booked with AbbyPixel — quinceañeras, weddings, event coverage and photo sessions. By confirming the booking with 50% of the chosen plan, the client fully accepts the terms described here.